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Whether it's a question about our AI rendering platform, a partnership inquiry, or just a hello — we're here. Our team typically responds within 24 hours on business days.
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Hours
Monday — Friday
9:00 AM – 6:00 PM EST
Emails outside business hours are answered the next morning
Office
169 Madison AveNew York, NY 10016
United States
Need help right now? Use the chat widget in the bottom-right corner for instant support during business hours — no email required.
Contact by Department
Sales
Pricing, volume licensing, enterprise plans, and live product demos
sales@aideco.us →Support
Technical help with renders, account issues, billing, and upload troubleshooting
support@aideco.us →Partnerships
Integration opportunities, reseller programs, and collaboration inquiries
partners@aideco.us →General
Feature requests, feedback, press inquiries, or anything else — we'll route it to the right team
hello@aideco.us →Quick Answers
What file formats can I upload?
We accept exported CAD drawings in common image formats including PNG, JPEG, and PDF. You can upload floor plans, elevations, site plans, and sketches directly from your browser.
How long does a render take?
Most renders complete within two to five minutes depending on complexity and the selected output resolution. Upscaling to 4K resolution adds a short additional processing step.